Fleet questions
How do I reach records beyond the overview preview?
The overview previews at most 12 records in a group. Use its View all links or open Approvals, Vehicles in service, Service history or Billing statements from the menu. Previous and Next reach additional pages. Approval results contain only requests assigned to the signed-in Fleet Admin.
Why can I not approve from the overview?
Open Review estimate to check every displayed item, quantity, price, discount, tax and total. Choose Approve estimate, then confirm the vehicle, version, total and currency. Go back records no decision. Fleet approval covers all additional work shown in the estimate. Check the separate package charge and Total if all work is approved too: approving LKR 2,500 of extra work with a LKR 2,500 package gives a projected LKR 5,000 bill. Rejecting extra work does not remove the package charge. Ask the service center to confirm a full price that cannot be calculated.
Why does an estimate need review before I can approve?
The estimate may have changed, or the displayed work may not account for the approval total. Ask the service center to correct the estimate and issue the current request. Refresh and review it again. Credit limits and approval setup can also prevent a decision; contact the service center if the notice remains.
What amount goes into a credit exception?
Authorized staff enter the Maximum approval amount covered: at least the full total of the selected request, in its currency. It is not the amount by which the work exceeds available credit. The exception applies to that request and estimate version, without changing the account limit. It covers the additional-work estimate amount; the separate package charge is not included. Enter ordinary currency amounts; for example, 1250.50 LKR has two decimal places.
Why are my history filters still showing an error?
Check that From is on or before Through and that the selected vehicle and status are valid. Motornauts keeps entered values visible for correction and does not silently replace the request with unfiltered history. Clear filters removes the filters and returns to All work. Through includes the entire day in the service center’s configured timezone.
Why can a Driver not see old or other company vehicles?
Driver history is limited to currently assigned vehicles. Ask the service center to confirm the assignment and vehicle link. Fleet Admin can coordinate the correction, but assignments are managed by service center staff. Driver access does not include company approvals, credit or billing.
Does a prepared statement mean the bill was paid?
No. A prepared statement groups eligible approved work for a completed billing month. Open the statement to review its work and total. Ask the service center billing contact about invoices, payment status or discrepancies. Statement months use UTC; displayed service and preparation dates use the service center’s timezone.
Can Fleet users book appointments or assign vehicles themselves?
The external workspace supports approval and service oversight. Contact the service center to arrange a booking, link a vehicle, assign a Driver, or change account settings.
Continue with Fleet Approval and Billing, the workspace guide, or all questions.