Frequently Asked Questions

How do I get a price for my workshop?

Choose Pricing on the Motornauts homepage , then Get a quote to contact us and arrange a conversation about your workshop. Pricing is confirmed in your quotation before you start.

Access and roles

Why can I see a page but not perform an action?

Navigation can show a surface while a specific action still depends on permission, entity ownership, branch scope, workflow state, entitlement, and module readiness.

Are Fleet Admin and Driver tenant staff roles?

No. Fleet Admin and Driver are external fleet actor models. They do not grant tenant staff permissions.

Where are staff appearance controls and Log out?

Choose Account in the staff workspace header. On a small screen, the separate navigation button opens your permitted workshop destinations. Press Escape to close Account and return to its button. See your role guide for the workspaces available to you.

Why are Active jobs and appointments today different?

Active jobs counts unfinished repair orders, including work from earlier days and jobs ready for pickup. Appointments today counts bookings on the displayed calendar date in the relevant branch timezone. A vehicle with two active visits contributes two jobs. Neither number proves that customer follow-up is overdue. See Today’s work.

Do customers use Clerk?

Customers use the tenant-scoped customer OTP login for the customer portal. Staff use Clerk-backed sign-in.

Check tenant slug, customer link, contact details, OTP channel availability, resend timing, and whether the customer portal is enabled.

Disabled modules

Why is a feature disabled?

The module may be entitlement disabled, setup incomplete, provider not ready, unavailable in the current state, or blocked by role permission.

Payments

Read payments for the steps, expected results and common problems.

Documents

Why can a PDF be unavailable?

PDF generation may be unavailable, generating, failed, or blocked by permission, customer ownership, or module readiness.

No. Private document links are access-controlled and should not be copied into support notes.

Booking changes

Why can a booking not be cancelled or rescheduled?

The appointment may be in a state where the requested transition is invalid, or the user may lack the right permission.

Why does an appointment filter show no results?

The selected period, plate/customer/service text, status, branch, month, or day may exclude every permitted appointment. Today can be empty while Upcoming or Past unresolved contains work. History keeps completed, cancelled and no-show bookings separate. Choose Clear filters and check the date/timezone before treating the branch as empty. Motornauts preserves filters in the URL, but never uses an appointment, customer, vehicle, branch, or service identifier as display copy when related identity cannot be verified.

Why is a customer estimate read-only or unavailable?

The estimate may already be answered, superseded by a newer version, outside the signed-in customer’s ownership scope, or temporarily unavailable. Return to the vehicle-first portal Home, open the current Review estimate action, and refresh once. Never reuse identifiers or diagnostics from another link; contact the Service Advisor if the safe unavailable state remains.

Inventory

How should stock mistakes be fixed?

Use an audited adjustment or a return against an issue record. Do not rewrite stock history.

Fleet

Why can a driver not see a vehicle?

Ask the service center to confirm the current Driver assignment, dates and vehicle link. More Fleet questions cover estimate review, complete lists, filters and credit exceptions.

Why does the Fleet workspace say it is unavailable without a request ID?

Fleet Admin and Driver pages intentionally hide backend diagnostics. Confirm you opened the company route supplied by the service center, refresh once, and contact the Fleet Admin or service center if the safe state remains. Authorized staff can check enabled features and required runtime setup without broadening Fleet access or asking you to try another account URL.

Is the Fleet overview live?

No. Its Updated time is the server-generated manual snapshot time. Refresh the page for a newer count. Use View all for complete lists, and open Review estimate before confirming a decision.

Custom domains

Why is a custom domain not active after request?

The tenant must complete DNS proof-of-control, verification, and activation before customer traffic routes through the custom domain.

Notifications

What does unread mean in the customer notification center?

Unread means the saved update has not yet been marked as viewed in Motornauts. It does not prove that an SMS or email message was delivered or read. Use Refresh for a newer server snapshot; the center does not claim realtime updates.

Why is a service update missing from Notifications?

Only supported customer-safe in-app events become durable inbox items. Older provider dispatch attempts are not backfilled, provider failures are not automatically Blockers, and sensitive details remain on authorized workflow pages. Clear the group/read filter, return to the newest page, and refresh once before asking the service center for help.

Why did an SMS not send?

Check module entitlement, provider readiness, contact availability, current SMS consent, opt-out state, and the recorded notification attempt. A failed channel does not automatically trigger another channel.

Privacy requests

Read privacy requests for the steps, expected results and common problems.