Login Paths
Different users enter Motornauts through different authentication paths.
Staff, platform, and fleet users use the Motornauts sign-in powered by Clerk. Customers use the separate tenant customer login and a first-party one-time code. One sign-in type never substitutes for or grants the other.
| User type | Entry point | Notes |
|---|---|---|
| Tenant Admin, Branch Manager, or Service Advisor | Staff sign-in | Opens the tenant admin dashboard. |
| Technician | Staff sign-in | Opens My Jobs. |
| Cashier | Staff sign-in | Opens Payment Requests. |
| Quality Controller | Staff sign-in | Opens the Ignition Quality Control queue. |
| Inventory Manager | Staff sign-in | Opens Inventory. |
| Customer | Tenant customer login | First-party tenant-scoped OTP login opens the customer portal. |
| Fleet Admin | Fleet access route | Requires sign-in, then opens the fleet account workspace at /fleet/accounts/{fleetAccountId} if access checks pass. |
| Fleet Driver | Fleet access route | Requires sign-in, then opens assigned fleet service history at /fleet/accounts/{fleetAccountId}/driver/service-history if driver scope checks pass. |
| Public visitor | Marketing, tenant landing, registration, payment request, or feedback token route | Public routes must not show private fixture or operational records. |
Customer portal domain activity uses the active tenant-scoped OTP session first. A concurrent staff, platform, Fleet Admin, or Driver sign-in cannot displace it. If the OTP session is invalid or belongs to another tenant, the portal fails closed and asks for a fresh customer login rather than inheriting the other role.
The tenant’s public landing page is the safest starting point when you have its workshop link. Use Book service to continue through tenant customer login and then open booking, or Customer sign in to open the portal home after login. Register appears only when that workshop is currently accepting reviewed public registration requests. Public branch and service-desk contacts are informational; they do not indicate live capacity, opening hours, or a confirmed booking.
At customer login, enter the email linked to the workshop customer record and choose Send code. Enter the newest six-digit code on the same device. Resend code becomes available after the current code expires; choose Change email to restart with a different address. SMS is shown only when that workshop login explicitly offers it. Motornauts staff and support will never ask you to share an OTP.
After Clerk sign-in, Motornauts resolves the workspace from the signed-in account on the server. A brief Opening your workspace state is normal. If the safe routing page appears, retry sign-in or return home; the page deliberately does not disclose account, tenant, role, or membership details.
After sign-in
Account recovery
If a user cannot access the expected workspace, check the role assignment, tenant membership, branch assignment, customer portal session, and whether the relevant feature module is enabled. See Account Access.
If your signed-in account has no recognized workspace or Fleet account, Motornauts opens the workspace-help screen. Return home, retry sign-in, or contact your administrator.