Privacy and Terms
Motornauts handles information needed for customer, vehicle and workshop services. Use the privacy notice and terms linked by your service center for your relationship.
User guidance
- Treat uploaded documents, generated PDFs and service records as private.
- Share only the information needed to explain a support problem.
- Never send passwords, OTPs, card details, payment secrets or private access links.
- Keep feedback in the service center’s supported private feedback flow.
Request help with your information
- Open the privacy request form linked by Motornauts or your service center.
- Choose the closest request type and enter an email where you can be reached.
- Explain the request briefly. Do not attach full private documents unless specifically requested through an approved channel.
- Submit the form and follow the confirmation shown.
The public form does not sign you in or confirm that a customer record exists. The team may need to verify your identity before sharing or changing information.
Tenant Admin responsibilities
Use the permitted privacy-request workspace to coordinate requests and record your response. A missing or incomplete record is not proof that a request is finished. Some responses need support or legal review. Supported tenant exports are limited to the request and its events; do not distribute internal notes or unrelated records.
Retention plans and safety checks do not mean a file has been deleted from every system or backup. Follow the supported process and its recorded outcome.
Payments and documents
PayHere hosts payment entry when online checkout is available. Motornauts does not store card numbers. Use the authenticated portal or service center to check payment and document status instead of sharing private links.