Quality-control queue
Quality Controllers sign in to a queue of vehicles in their assigned branches. Use the registration plate, job number, vehicle and service to confirm the correct job.
Find the vehicle
Choose Awaiting checks, Returned for rework, or Ready for pickup. The number beside each group shows how many vehicles match your search. Search by registration, job number, vehicle or service. Clear search shows all vehicles again.
Jobs are ordered by how long they have been in that stage, with the oldest first. Use Next page and Previous page to reach every matching job. Your search and chosen group stay selected after an action. If the last item leaves a page, the queue returns to the last page that still contains results.
Complete the final checks
- Approve for pickup clears a vehicle that has passed the required checks.
- Require washing sends the vehicle for washing.
- Complete washing clears a washed vehicle for pickup.
- Return for rework sends the vehicle back to workshop work.
Only actions available for the vehicle’s current progress are shown. Returned and ready jobs are read-only in this queue. Delivery, customer approvals and payments remain with the staff roles responsible for those steps.
Explain a return
Before choosing Return for rework, optionally enter Rework instructions. Explain what the technician should check or correct, such as “Recheck the brake test and record the result.” You can leave the field blank. Instructions appear on the current returned job and in the assigned technician’s workspace; they are not included in the customer’s progress timeline. Keep the text relevant to the correction and avoid unrelated personal information.
If an action cannot finish
A failed action keeps any entered rework instructions in the form so you can correct or retry them.
If another staff member has already moved the vehicle to a different stage, refresh the queue and choose from its current actions. Your search and group remain selected. Confirm the job’s current position before trying the action again.
If the queue is unavailable, ask a Tenant Admin to check your role and branch assignment. Ask the Service Advisor or Branch Manager for customer, billing or document context.