Feature guide
| Feature | Purpose |
|---|---|
| Staff-created walk-ins | Create service work for unplanned customer visits without bypassing privacy or duplicate checks. |
| Appointment workspace | Review today, upcoming, unresolved past bookings or history; search and page through complete authorized matches, or open the calendar. |
| Check-in | Move a confirmed appointment into workshop workflow. |
| Repair orders | Track service work, job card, status, assignment, notes, and timeline. |
| My Jobs | Technician-focused, assignment-scoped Now/Next/Blocked queue with manual freshness. |
| Digital inspections | Plate-anchored Overview, Checklist, Findings, and Documents steps with gauge progress and submission locking. |
| Inspection videos | Upload preferences are configurable, but videos remain unavailable until safety processing is implemented. Use photos or documents. |
| Live timeline | Staff and customer service events with customer-safe presentation. |
| Quality control | Optional Awaiting QC, Returned, and Ready queue with bounded final-inspection actions before handover. |
| Delivery handoff | Final vehicle return, history update, reminders, and feedback readiness. |
Use only valid workflow transitions. A hidden button is not the enforcement boundary.
Inspection-video readiness is managed separately from a technician’s inspection. Tenant Admins can record the approved size/type policy and tenant setup notes, but cannot grant final Enabled state. Until Motornauts support review and every server readiness gate pass, technicians should use the available photo/document path. Never use the readiness form to test-upload media, change customer visibility, bypass quarantine, or paste scanner/storage credentials or private object details.
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